Contact Customer Service

Email us

The fastest way to reach us is support@octoburr.com. We typically reply within 2–3 business days. Include your order number (from your confirmation email) when it’s about an order — it helps us help you faster.

What we can help with

• Orders & shipping. Order status, tracking, and delivery questions. Many pieces are limited or made to order, so production and shipping windows are estimates — we’ll always give you the latest.
• Returns & exchanges. If something arrived damaged, defective, or incorrect, reach out within 14 days of delivery and we’ll make it right. See our Terms for the full policy.
• Product questions. Sizing, materials, and fit — ask before you buy and we’ll advise.
• Your account & the mailing list. Unsubscribe, update your details, or ask us to delete your information. See our Privacy Policy.

Booking, press & everything else

Customer service is for store and account help. For bookings, press, and collaborations, use the Contact page instead.

— Octoburr, Atlanta, Georgia